The objective of this paper is to spur a debate and discussion amongst System Integrators, eGovernance Product companies, consulting agencies, academia and others having experience and interest in the Municipal eGovernance sector, leading to formulation of standards in use of “Digital Technologies” in the context of ULBs. This is a draft document and work in progress and will be updated frequently. The document can be downloaded here.
The Department of Economic Affairs (DEA) and the World Bank organized a workshop to provide knowledge and resources to implementing agencies on integrating IT tools in construction project management. The details of the workshop can be accessed here.
The presentation by eGovernments Foundation can be accessed here.
Public works management solution is a good fit for the organizations looking for such ICT tools to streamline their core processes to improve their efficiency and effectiveness.
The second International e-governance conference, held under the motto “ Together towards digital inclusion ” by the Iraqi e-governance national committee and the partnership with the United Nation development program (UNDP), the conference aims to review the e-governance program achievements in Iraq, discussing the challenges that faced the e-governance application as a tool to reform the public sector and the digital inclusion.
eGovernments Foundation delivered a paper and a talk in the Plenary session 4: Effective Role of Local Governments in Framework of e-Governance program: Includes presentation displayed by selected official spokesmen to review and discuss and local governments’ effective role in e-governance program framework, also reviewing the achievement, success stories, and challenges that faced the local e-governments in the main service sectors (health, education, and municipality).
Corporation of Chennai launched the Challan collections system on April 2, 2012 resulting in improved citizen convenience and increased internal efficiencies.
Talk by Manu Srivastava in eGov World September 2011 on the use of technology to improve the Urban Infrastructure by participatory governance and data driven decision making.
The municipal employees can now update the status of the complaint assigned to them by sending an SMS to a predefined number. They need not come to the office and sit in front of a desktop to update the status of the complaint thus increasing their efficiency. They will also enable them to spend more time on on field redressing the grievnaces instead of updating the status of the complaints.
Tracing back the history of MRC, the Karnataka state government in 2005 initiated, under the leadership of Mr. Nilaya Mithash, the then DMA of Karnataka, an ADB funded state-wide reform initiative covering the largest 49 municipal bodies in the state. Named as the ‘Nirmala Nagara Project (referred to as NN), the objective was to introduce reforms across these municipal bodies in order to improve administrative efficiency, increase the self-sustainability of the ULB’s by reducing the vertical imbalance in their budgets, make them more transparent and most importantly, equip them to provide better citizen services.
One of the key components of the reforms, initated by the State of Karnataka, to ensure sustainable urban centers, was the e-governance project covering Property Taxation with Geographical Information System. The project was rolled across the state in a phased manner.
This paper focuses specifically on municipal eGovernance and looks at needs of municipalities and their citizens towards improving city governance and the use of ICT to delivery public services. The source of much of the paper is from the experience of the authors in implementing eGovernance modules in over 200 cities across India as part of their work at the eGovernments Foundation.
This paper begins with a definition of e-governance and proceeds to offer a holistic framework to define and evaluate e-governance projects. This is followed by a case study of the implementation of ongoing municipal accounting reforms in Karnataka.
The Karnataka municipal e-governance implementation project is a significant departure from the traditional, erstwhile tried out approaches to municipal e-governance implementations. Covering the 57 largest municipalities in Karnataka, the implementation covers the entire suite of municipal e-governance applications developed by eGovernments Foundation, a non-profit with focus on leveraging e-governance for improving governance and service delivery in India.
This paper provides an analytical case study of an Indian NGO’s efforts to engage city government officials in developing and refining an e-governance system for tracking public grievances and city performance in redressing these. eGovernments Foundation (www.egovernments.org) developed the first version of its Public Grievance and Redressal Module (PGRM) based on careful study of city government and citizen needs
A tablet based application enables any organization working on public works can improve the productivity of the Government staff, reduce manual errors and increase transparency. This video shows how an engineer on the ground uses his tablet to monitor the status of work on the ground, update the work completed and send it to his higher officials for approval after capturing the images of the work completed on the ground.
The biggest revenue source in urban local bodies, Property tax, suffers from poor collection efficiency and coverage. eGovernments Foundation has developed a Property tax tablet application to address both the issues. This demo shows how the use of tablets can help in increasing the collection efficiency of the ULB by demonstrating the collection of Property Tax from a tablet device.
The biggest revenue source in urban local bodies, Property tax, suffers from poor collection efficiency and coverage. This demo demonstrated that use of tablet's in Property tax can help to ensure that the property records can be kept up to date and ensuring that the tax payer pays his fair share of taxes. The same application can also be used by the tax inspector to add new properties in the assessment register thus increasing the coverage of properties.
With decreasing cost of smart phones and improved network connectivty at low costs, a large number of citizens are carrying smart phone. These citizens see issues on the ground which affect their quality of life which they would like to communicate to the Government body: A garbage bin not cleaned up for days, a pot hole on the road, water logging on the streets or a leaking sewage pipe. The mobile Public Grievance and Redressal system helps the government bodies to understand the issues faced by the citizen in their day to day life by enabling the citizens to file the complaint from their smart phones. The smart phone features like cameras and GPS enable accurate reporting of complaints thus helping in faster redressal as well.